Factual Data®is a U.S. based credit reporting agency that offers a wide range of consumer credit and verification services vital to the mortgage lending community. Mortgage lenders across the nation rely on Factual Data for consumer credit reports that are an instrumental component of the underwriting process for buying and refinancing homes.
At Factual Data, we are proud of our commitment to innovative technology, quality products, and outstanding customer service. Our success stems from a culture of supporting, motivating and challenging one another to continuously improve – paired with an emphasis on continued training and professional development.If you want to have your ideas and voice make an impact, and collaborate with a great group of passionate, dedicated, and fun people, we encourage you to apply today.
TITLE: Strategic Relationship Coordinator
REPORTS TO: Director of Strategic Solutions
STATUS: Salaried
LOCATION: Remote
SCHEDULE: Monday – Friday, 8:00 a.m. – 5:00 p.m. – Flexibility to meet customer needs
PAY: $65,000-$75,000/yr
JOB SUMMARY: The Strategic Relationship Coordinator will service key strategic accounts alongside our strategic solutions and outside sales team. This position is responsible for developing and maintaining relationships with our customers along with providing outstanding customer service. The ideal candidate has excellent communication skills, project management skills, is organized, and focused on a polished customer experience.
JOB RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation:
- Occasional travel to Pittsburgh office for in-person meetings
- Manage customer projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
- Apply strong project management and organizational skills to daily tasks
- Coordinate, schedule, and participate in both internal and customer facing meetings pertaining to strategic customers and projects
- Demonstrate the ability to use tact and discretion in both customer and internal facing level communications
- Continuously monitor project progress and make detailed scheduled reports on measurable items, such as milestones and deliverables
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes
- Anticipate details of future projects by communicating directly with customers and staying informed on relevant trends and industry news
- Adhere to and be compliant, as applicable, with GLBA, FCRA, FCPA, CAN-SPAM, FHA, ECOA, RESPA, UDAAP, as well as all other federal, state and local laws, and company policies and procedures
- Other duties as assigned
QUALIFICATIONS:
- Bachelor’s degree in engineering, computer science or related field, or equivalent work experience preferred
- Minimum of 3 years’ experience having direct interaction with customers
- Excellent planning and time management skills
- Extensive leadership experience and strong teaming abilities
- Excellent problem-solving skills
- Ability to multitask
- Proficiency with Microsoft Office
- Excellent interpersonal and communication skills
REMOTE WORK REQUIRMENTS:
- Stable broadband/high-speed internet connection
- Experience with teleconferencing
- Access to a quiet workspace
PHYSICAL DEMANDS:
While performing the responsibilities of the job, the person in this position will be required to frequently communicate information so others will understand. The person in this position must be able to remain in a stationary position at least 50% of the time and must be able to lift up to 15 pounds at times. The person in this position may need to occasionally move about the inside of an office. The person in this position may need to position self to maintain files in a cabinet and place computers under a desk or in a cabinet. This position requires ability to constantly observe typewritten text on a computer screen. The person in this role is required to operate a laptop and use a telephone regularly. The person in this position may be required to travel throughout the USA by automobile or airplane which may require overnight lodging.
WORK ENVIRONMENT:
While performing the duties of this job, the person in this role may be in a stationary position in an office setting and may be exposed to quiet to moderate noise level.
OTHER DUTIES:
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. This job description is subject to change at any time.
BENEFITS:
Factual Data offers comprehensive benefits to eligible employees including: medical, HSA, prescription, vision, dental, life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.
Factual Data is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.
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