Carmax Express Pickup (2024)

FAQs

What is express pickup at CarMax? ›

If you have an express pickup appointment, you can park in one of our designated express pickup parking spaces and come inside the store. We'll confirm the details of your purchase, complete your final documents, answer any questions you have, and give you time to remove personal items if you have a trade-in.

CarMax has a no-haggle policy, which means you can't negotiate the price. This can be a benefit, though, because you know you're getting CarMax's best rate first instead of a lowball offer. You can still sell your car to CarMax after the seven-day period, but you'll need to get a new offer.

You will leave with payment in hand the same day you sell us your car.

How do you determine my offer? We analyze your car's specific year, make, model, mileage, and features.

Sales tactics – Because CarMax has fixed commissions for its salespeople, there is no pressure on them to try and overcharge you for a car to make themselves extra money. This means you aren't hounded for any additional features or suffer from marked-up prices.

However, selling a car through CarMax or any used retailer will not get you as much money as you'd get by selling your car privately through iSeeCars.com, Craigslist, or Autotrader. However, CarMax is a lot more convenient and you're guaranteed a prompt offer.

What if I still owe money on my car? If you have a lien on your car or truck, we'll contact your lien holder to facilitate a payoff. To pay off your lien, we'll need the following: Your lien holder's name and contact information.

Both Carvana and CarMax advertise no-haggle pricing, but Carvana offers a seamless selling process that helps it come out ahead in our rankings. We give Carvana the edge over CarMax as a car selling website. Our team rates CarMax just slightly ahead of Carvana for its car buying services.

CarMax will buy most cars, even old cars that don't even run. However, these cars will need to be towed to a CarMax store for an appraisal. CarMax will even buy cars that they don't expect to sell, such as badly damaged vehicles, that they will sell to auction. There are exceptions to the vehicles that CarMax will buy.

How does CarMax certify their cars? ›

We inspect and recondition every car

We spend hours replacing parts, fixing major dents or scratches, and detailing to make every car feel like new. Once a vehicle completes this process, it's officially CarMax Certified, which means it meets or exceeds our high standards for quality.

Yes. As long as the vehicle's condition is consistent with when you bought it, you can bring it back within 10 days to the store where you purchased it and we'll help you complete your return.

To reserve a car at CarMax, go to the car's detail page and select one of the reservation options available for that car. You can reserve 1 car at a time, up to 7 days in advance of an appointment and/or test drive, unless otherwise noted.

A fleet vehicle is a car that is owned by a commercial business or organization, like a government agency or rental company. Though they may be driven by many people, fleet vehicles tend to be well-maintained.

You can apply for financing with CarMax, your own preferred bank or credit union, or pay cash. Credit cards cannot be used to purchase a car at CarMax, and we don't accept credit cards for down payments.

We use the same appraisal criteria online and in-store, and verify every car's condition in-person when an online offer is redeemed.